The International Call Centre (ICC) facilities are a 24 hour, 7 day a week manned call centre. This facility has the ability to:
- Receive the call
- Record the fault
- Assign a resource
- Prioritize the fault
- Provide a unique fault reference number
- Escalate the fault if appropriate action is not taken within the SLA
- Track the status of the fault
- Date and time stamp any intervention with regards the fault
