Business Intelligence Systems

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International Call Centre

The International Call Centre (ICC) facilities are a 24 hour, 7 day a week manned call centre. This facility has the ability to:

  • Receive the call
  • Record the fault
  • Assign a resource
  • Prioritize the fault
  • Provide a unique fault reference number
  • Escalate the fault if appropriate action is not taken within the SLA
  • Track the status of the fault
  • Date and time stamp any intervention with regards the fault